As more and more businesses shift towards digital platforms, the need for reliable and efficient customer service tools is on the rise. One such tool is AI-based live chat software that allows businesses to interact with their customers in real-time. In this blog, we’ll be discussing the top 5 AI-based live chat software that businesses should know about in 2023.
- IBM Watson Assistant
IBM Watson Assistant is an AI-based chatbot that enables businesses to interact with customers in a conversational manner. The chatbot can understand natural language queries, and provide customers with accurate responses based on their questions. The chatbot can also handle complex queries, and if the customer’s query cannot be resolved, the chatbot can redirect the customer to a human agent.
One of the unique features of IBM Watson Assistant is its ability to learn and adapt to the customer’s behaviour. The chatbot can track customer interactions and learn from them to provide better responses in the future. This makes it an ideal chatbot for businesses looking to provide personalized customer service.
2. LivePerson
LivePerson is an AI-based chatbot that uses Natural Language Processing (NLP) to understand customer queries and provide them with relevant responses. The chatbot can also handle multiple queries simultaneously, making it an ideal chatbot for businesses with high volumes of customer inquiries.
One of the unique features of LivePerson is its ability to integrate with other customer service tools, such as email and social media platforms. This allows businesses to provide a seamless customer experience across different platforms.
3. Chatfuel
Chatfuel is an AI-based chatbot that enables businesses to create their chatbots without any coding knowledge. The chatbot uses NLP to understand customer queries and provide them with relevant responses. The chatbot can also be integrated with other customer service tools, such as CRM systems and email marketing tools.
One of the unique features of Chatfuel is its ability to provide personalized responses based on the customer’s location, language, and previous interactions with the chatbot. This makes it an ideal chatbot for businesses looking to provide personalized customer service.
4. Bold360
Bold360 is an AI-based chatbot that uses machine learning algorithms to understand customer queries and provide them with relevant responses. The chatbot can also handle complex queries, and if the customer’s query cannot be resolved, the chatbot can redirect the customer to a human agent.
One of the unique features of Bold360 is its ability to provide personalized responses based on the customer’s browsing history and previous interactions with the business. This makes it an ideal chatbot for businesses looking to provide a personalized customer experience.
5. Acquire
Acquire is an AI-based chatbot that uses NLP to understand customer queries and provide them with relevant responses. The chatbot can also be integrated with other customer service tools, such as CRM systems and email marketing tools.
One of the unique features of Acquire is its ability to provide proactive support to customers. The chatbot can reach out to customers who are browsing the business’s website and offer them assistance if needed. This makes it an ideal chatbot for businesses looking to provide a proactive customer service experience.
Conclusion
AI-based chatbots are becoming increasingly popular among businesses looking to provide efficient and personalized customer service. The chatbots discussed in this blog are among the top 5 AI-based chatbots that businesses should know about in 2023. Each chatbot has its unique features, making it ideal for different business needs. Businesses should evaluate their needs and choose the chatbot that best meets their requirements.
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